Refund policy

Cancellation policy

All products available for purchase at are refrigerated foodstuffs with a very limited shelf life. They can spoil if not stored properly - especially if the cold chain is interrupted - and can therefore no longer be sold when returned. Our fermented vegetables are therefore products in the sense of § 312g II No.2 BGB, i.e. those that can spoil quickly or whose expiration date would be quickly exceeded. For this reason, the right of withdrawal is excluded.

In case of cancellation of the Customer's order, before delivery of the ordered products, completeorganics is entitled to charge cancellation fees in the amount of 5€ (in words: five euros). This cancellation fee represents administrative and banking service costs as well as packaging costs already incurred.

End of the cancellation policy.